Available Payment Methods
All products displayed in the Store are accompanied by their corresponding price, expressed in Romanian lei (RON).
Prices include VAT, where applicable under the legislation in force, and the total value of the Order can be viewed in the shopping cart and on the checkout page.
EMPOLI reserves the right to offer price reductions, promotional campaigns or other commercial benefits under the conditions established and clearly communicated on the website or in the materials relating to the relevant campaign.
Completing the Order requires payment of the full value of the products in the shopping cart using one of the payment methods available at checkout.
Available Payment Methods
For orders placed online at www.empoli.ro, payment can be made using the following methods:
1. Full online payment through Shopify Payments
Shopify Payments is the primary online payment method available in the Store and allows customers to pay for their Order in full using a bank card or a compatible digital wallet.
Depending on technical availability, the issuing bank and the conditions applicable at the time of payment, the following cards may be accepted through Shopify Payments:
Visa
Mastercard
American Express
Maestro
UnionPay
The following express payment methods may also be available through digital wallets:
Apple Pay
Google Pay
Express payment methods may be displayed at checkout depending on the device used, browser, country, card saved by the customer and availability of the service at that time.
Shopify confirms that Shopify Payments in Romania allows merchants to accept credit and debit card payments, as well as accelerated checkout methods such as Apple Pay and Google Pay.
2. Full online payment through NETOPIA Payments
The customer may also pay for the Order in full through NETOPIA Payments, a secure online payment processor.
NETOPIA Payments may accept cards issued under the following brands:
Visa / Visa Electron
Mastercard / Maestro
Payment is completed on the payment processor’s secure page, where the customer enters their card details directly into the processor’s system.
EMPOLI does not request or store the customer’s complete bank card details.
NETOPIA states that it processes payments made with debit and credit cards issued under the Visa and Mastercard brands and provides services in accordance with the security standards applicable to card payments.
3. Payment in interest-free instalments through NETOPIA Payments
For eligible products, customers may benefit from payment in instalments with 0% interest through NETOPIA Payments.
Payment in instalments is not displayed as a separate payment method at checkout.
After selecting NETOPIA Payments and entering the card details on the processor’s secure payment page, the system will automatically check whether the card is eligible for interest-free instalments.
Where the card is eligible, the customer will be shown the option to select the number of instalments, for example 2, 3 or 4 interest-free instalments.
Where the card is not eligible for instalments, the payment will be processed in full.
Eligibility for instalment payments depends on:
the type and category of bank card used;
the card-issuing bank and its applicable terms;
the value of the Order;
the payment options enabled by the payment processor at the time of the transaction.
Partner banks that may offer interest-free instalment payments include, without limitation:
Banca Transilvania – BT Star
Raiffeisen Bank
UniCredit Bank – Alpha Bank
Garanti Bank – Bonus Card
Nexent Bank – CardAvantaj
BRD*
*The availability of instalment payments through BRD or any other partner bank may depend on the type of card used, the conditions imposed by the issuing bank, the value of the Order and the options available on the payment page.
The number of instalments, minimum transaction value, card eligibility and approval of the payment are determined by the issuing bank and/or the payment processor, not by EMPOLI.
NETOPIA specifies that interest-free instalment payments are subject to the terms established by each issuing bank and that these terms may vary depending on the type of card used.
Where the instalment payment option is not displayed on the payment page or the transaction is not approved by the issuing bank, the customer may complete the Order by paying the full amount by card or by selecting another available payment method.
Payment Security
Online payments are processed by third-party payment service providers, namely Shopify Payments and NETOPIA Payments, under the security conditions applicable to each platform.
EMPOLI does not have access to the complete bank card details used for payment and does not store this information.
Payment data is processed directly by the payment processors in accordance with their own security policies and standards.
By making a payment through a third-party processor, the customer understands and accepts that the payment processing service is provided by the relevant processor and not directly by EMPOLI.
NETOPIA states, for example, that it provides the technical means required to process payments, while matters relating to delivery, returns, warranties and the commercial relationship remain the responsibility of the merchant.
Fees and Additional Costs
EMPOLI does not charge customers any additional fees for using the online payment methods available on the website.
However, EMPOLI cannot be held responsible for any additional charges imposed by the card-issuing bank, such as bank fees, currency conversion fees or other charges applied independently of EMPOLI.
For Orders paid using a card issued in a currency other than Romanian lei, the final amount debited may vary depending on the exchange rate and the policy of the card-issuing bank.
Payment Confirmation and Order Processing
The Order will be processed after payment has been confirmed by the payment processor.
Where payment is not authorised, is declined by the bank or cannot be completed due to technical reasons, the Order may remain unconfirmed and will not be processed for delivery until payment has been successfully completed.
EMPOLI reserves the right to contact the customer for additional information or clarification regarding the Order where this is necessary for its correct processing.
Invoicing
EMPOLI will issue a tax invoice for the products ordered in accordance with the legislation in force.
The customer is responsible for providing complete and accurate information required for issuing the invoice.
The invoice relating to the Order will be sent electronically to the email address provided by the customer at checkout.
Refunds in the Event of a Return or Order Cancellation
Where a return or cancellation is accepted in accordance with the Returns Policy or Cancellation Policy, the refund will generally be made using the same payment method used for the original purchase.
For Orders paid in instalments, the refund will be processed through the same payment processor, and the refunded amounts will be reflected in the customer’s account or card in accordance with the procedures of the issuing bank and the payment processor.
EMPOLI will initiate the refund within the period stated in the Returns Policy or Cancellation Policy, as applicable.
However, the date on which the refunded amount becomes available in the customer’s account may depend on the card-issuing bank and the payment processor.